ISO 9001 – what does this mean for translation quality? Blue South was one of the first translation companies in Australia or New Zealand to achieve an externally certified quality management system. Certification in accordance with ISO 9001:2002 means that Blue South has a Quality Management System that works and can be relied upon to produce consistent quality. Aspects of our operation that are covered by the Quality Management System include;

• Translator approval process plus their ongoing assessment
• Identification of client needs and communication of these into the project management system
• Communication of job details to suppliers
• Quality control procedures for checking of incoming work and handling of any quality issues
• Documentation control procedures
• Project management procedures, authorities and responsibilities
• Data security
• Staff training
• Continual improvement of processes
• Delivery performance

Blue South is regularly audited for continued conformity to ISO 9001:2002.

QA Procedures

Blue South’s Quality Assurance procedures are defined in the Operations Manual (as certified according to ISO 9001:2002) which specifies the procedures to follow for every step of the project. These include the following;

• Based upon a thorough understanding of client requirements, we select Topic Targeted Translators from the Blue South list of Quality Assured Translators.
• Translators are thoroughly briefed and all relevant reference material made available.
• Translators translate text, undertaking research as required. Any issues requiring clarification are checked with the client.
• Another native speaker linguist independently proof reads the translation, checking for accuracy and that style and feel of original have been faithfully reproduced
• The proof reader works with the Translator to refine the final text and completes an assessment form which is filed with the job.
• Blue South check the format complies with client requirements, proof the translation and make final checks against a check list prior to delivery.
• Following a format change such as putting the text into a website or typesetting for print, the original translator will undertake a final proofing prior to finalisation.

Flow charts showing typical projects »

How do I get started? 
To discuss your translation requirements call us tollfree in Australia on 1-800 602 428 or Email Us 

 

ISO 9001